Carole Smethurst

Director & Godmother of Amastella

Available by Appointment: Mon - Wed from 9am to 1pm

Carole is the owner of Bicton Travel, Bicton Travel Premium and She moved to Australia from the UK more than 25 years ago and established Bicton Travel after working as a consultant with Traveland. She specialized in cruising and is recognised as one of the foremost cruise experts in Australia. She has cruised the world extensively and in 2010 established as an online cruise agency to cater for the ever growing internet market. She has recently added Bicton Travel Premium office to the stable catering for the luxury traveller. In June 2016 Carole was honoured to be Australia's first travel agent to christen a new river vessel. Carole is now proud Godmother to APT's Amastella. Carole has most recently awarded and inducted into the CLIA Hall of Fame. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.

Carole recommends

Destination: Antarctica “trip of a lifetime”

Ship: No favourites but like small, fully inclusive ships and go for itinerary over ship

Hotel: Marincanto, Positano

Tip: Travel with an international adaptor plus a small Powerboard….you won’t need a separate adaptor for every device

Michael Middleton

Michael Middleton

General Manager

CLIA Accredited Cruise Specialist

Michael’s talents were honed in the UK where he spent 9 years with one of the UK’s top cruise only specialists. He then moved to New Zealand where he successfully ran his own agency in Auckland for 5 years before taking up an appointment as the product and marketing manager for New Zealand’s leading cruise wholesaler. He joined Bicton Travel in 2010 and is our General Manager.

Michael recommends:

Destination: Cape Town

Ship: Queen Mary 2

Hotel: Atlantis The Palm - Dubai

Tip: Travel as often as you can, as far as you can, for as long as you can!

Barry Downs

Sales & Marketing Manager

CLIA Accredited Cruise Specialist

Barry started his travel career in 1997 in the French Alpes. For the next 6 years he divided his summers between the Mediterranean beach resorts and winters to the ski resorts of France, Switzerland and Andorra. Moving to Australia in 2003 he joined Holland America Line as State Sales Manager and later National Sales Manager. Having spent more than 40 days cruising on the “Dam Ships” he has also personally experienced, Carnival, Windstar, Ponant, Tauck, Silversea, Celebrity, Star Cruises, Dream Cruises, Voyages of Discovery and P&O UK. His top 3 ocean ships are Wind Surf, ms Amsterdam, and Le Ponant. Barry joined Bicton travel in 2013.

Barry recommends:

Destination: Cuba

Ship: Windsurf (Windstar Cruises)

Hotel: Eurostars Grand Marina, Barcelona

Tip: When cruising always budget for at least one speciality dining experience in the onboard signature restaurant.

Fiona Armaro

Accounts & Administration Manager

CLIA Accredited Cruise Specialist

Fiona began her career in Travel as a Reservations Consultant with a major Australian Wholesaler. Her people skills led her to Bicton Travel in 2002. Since starting a family, she now works behind the scenes handling the company accounts and works closely with the administration and management team. She has travelled to USA, Mexico, Hawaii, Tahiti, New Zealand, Mauritius, Maldives, Europe and extensively in Asia. Fiona has cruised from Fremantle onboard Superstar Virgo, Sun Princess to Asia, Rhapsody of the Seas from Honolulu to Sydney, around New Zealand onboard mv Discovery, in Asia onboard Cunard QE2, the Mexican Riviera onboard Sapphire Princess, cruised Europe on Carnival Magic and the South Pacific onboard Pacific Princess and P&O Pacific Star. She most recently cruised with Silversea onboard Silver Discoverer in the Kimberly which is her highlight to date and thinks it should be on everyone’s bucket list. Family adventures with her young family are next.

Fiona recommends:

Destination: Venice & Kimberly Region

Ship: Carnival Magic

Hotel: Gili Lankanfushi - Maldives (formally Soneva Gili)

Tip: Travel is the only thing you buy, that makes you richer

Dale Wynne

Groups & Product Co-ordinator

CLIA Accredited Cruise Consultant

With over 19 years’ experience in the travel industry working for a Perth wholesaler for 14 years, and having worked with Bicton Travel since early 2012, Dale has an extensive knowledge of the industry. She has travelled with Viking Cruises, Star Cruises, P&O Australia and throughout South-East Asia to destinations including Thailand, Malaysia, Bali and most recently Singapore. Dale works part time in Bicton Travel’s Journeys Department as Groups & Product Co-ordinator and loves putting together great value cruise holidays combined with the latest travel hot spots!

Dale recommends:

Destination: Singapore

Ship: Can’t name just one, it’s all about matching the right ship to the right person.


Tip: Collect moments, not things!

Jessica Celesti

Jessica Celesti

Consultant Support

CLIA Accredited Cruise Specialist

Jessica worked for a Perth based travel wholesaler in reservations for 4 ½ years selling Asia, Africa, Mauritius, Dubai and Oman as well as cruising. She started at Cruisefinder fulltime in August 2011 as a consultant for 3 years. Since becoming a mother in 2014 she returned part time assisting with documents and administration tasks for our Bicton Journeys department. She has travelled extensively through Asia, been to Europe and parts of America and Canada. Jess has cruised on the Celebrity Century through New Zealand and Holland America’s Volendam in Alaska.

Jessica recommends:

Destination: Amsterdam

Ship: Royal Caribbean’s Oasis of the Seas

Hotel: Atlantis The Palm, Dubai

Tip: Book tours before you leave with your travel agent to ensure you are booking through the best companies to enrich your experience.