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About Bicton Travel

Our history

The Bicton Travel Group has been finding the best cruise ship deals since 1998, sharing its passion and expertise in luxury travel and cruising.

Founded by Carole Smethurst and her son Phil, what started with a team of two has steadily grown to become Australia’s most awarded travel agency. Not a claim we take lightly. No other agency can claim the number of professional awards that Bicton Travel has won.

Today, we remain a WA-based Family run company employing more than 25 Australians across four brands operating from our offices in Bicton, Western Australia. We are proud members of Independent Travel Group, Cruiseco, Virtuoso, CLIA (Cruise Lines International Association) and are committed to ongoing AFTA (Australian Federation of Travel Agents) ATAS accreditation. Booking with an ATAS accredited agent means you’re in safe hands and can travel with confidence. Further details about ATAS accreditation and what this mean can be found HERE

In 2016 Carole Smethurst was inducted into the CLIA Cruise Hall of Fame for her service to the cruise industry. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.

Our brands

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Unparalleled service, exceptional product knowledge combine to match you with the right product to ensure every holiday is a dream holiday

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Bespoke concierge service for the luxury traveller.

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Exclusive Fly Cruise & Stay Holidays for the discerning traveller.

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Online cruise specialist offering 30,000+ cruises 24/7.

Recent Awards

  • 2019 CLIA Cruise Industry Awards “Large Cruise Agency of the Year”
  • 2019 NTIA Peoples Choice Award “Retail Travel Agency of the Year”
  • 2018 NTIA Peoples Choice Award “Retail Travel Agency of the Year”
  • 2017 Cruise Agency of the Year – CLIA
  • 2017 Best Individual Cruise Agency – Readers Choice Award – Cruise Passenger Magazine
  • 2016 Carole Smethurst – CLIA Hall of Fame for service to the cruise industry – CLIA
  • 2016 Cruise Agency of the Year – CLIA
  • 2016 Best Individual Cruise Agency – Readers Choice Award – Cruise Passenger Magazine
  • 2016 Best Travel Agency Single Location – Bicton Travel – AFTA
  • 2015 Cruise Agency of the Year – CLIA
  • 2015 Best Individual Cruise Agency – Readers Choice Award – Cruise Passenger Magazine
  • 2015 Best Travel Agency Single Location – Bicton Travel – AFTA
  • 2015 Best Travel Consultant – Phil Smethurst – AFTA
  • 2014 Cruise Agency of the Year – CLIA
  • 2014 Best Individual Travel Agency – Cruise Passenger Magazine
  • 2014 Best Travel Agency Single Location – AFTA
  • 2013 Cruise Agency of the Year – CLIA
  • 2013 Best Individual Travel Agency – Readers Choice Award – Cruise Passenger Magazine
  • 2012 Best Individual Travel Agency (Finalist) – Cruise Passenger Magazine
  • 2012 Best Travel Agency Single Location (Finalist) – AFTA
  • 2011 Cruise Agency of the Year – CLIA
  • 2011 Office of the Year – Travelscene American Express
  • 2010 Cruise Agency of the Year – CLIA
  • 2010 Cruise Consultant of the Year Phil Smethurst – CLIA