Carole Smethurst

Director & Godmother of Amastella

Available by Appointment: Mon – Wed from 9am to 1pm

Carole is the owner of Bicton Travel, Bicton Travel Premium and Cruisefinder.com.au. She moved to Australia from the UK more than 25 years ago and established Bicton Travel after working as a consultant with Traveland. She specialized in cruising and is recognised as one of the foremost cruise experts in Australia. She has cruised the world extensively and in 2010 established Cruisefinder.com.au as an online cruise agency to cater for the ever growing internet market. She has recently added Bicton Travel Premium office to the stable catering for the luxury traveller. In June 2016 Carole was honoured to be Australia’s first travel agent to christen a new river vessel. Carole is now proud Godmother to APT’s Amastella. Carole has most recently awarded and inducted into the CLIA Hall of Fame. The CLIA Hall of Fame Award is a formal recognition to honour an individual whose efforts and accomplishments represent a significant contribution to or noteworthy achievement that has positively impacted the development of the cruise industry.

 

Carole recommends

Destination: Antarctica “trip of a lifetime”

Ship: No favourites but like small, fully inclusive ships and go for itinerary over ship

Hotel: Marincanto, Positano

Tip: Travel with an international adaptor plus a small Powerboard….you won’t need a separate adaptor for every device

Barry Downs

Sales & Marketing Manager
CLIA Accredited Cruise Specialist

Barry started his travel career in 1997 in the French Alpes. For the next 6 years, he divided his summers between the Mediterranean beach resorts and winters to the ski resorts of France, Switzerland and Andorra. Moving to Australia in 2003 he joined Holland America Line as State Sales Manager and later National Sales Manager. Having spent more than 40 days cruising on the “Dam Ships” he has also personally experienced, Carnival (5 ships), Windstar, Ponant (3 ships), Tauck, Silversea, Celebrity, Star Cruises, Dream Cruises, Hurtigruten, P&O UK. Barry’s favourite recent cruise experience was a self-drive Le Boat holiday in the Venice Lagoon. His top 3 ocean ships are Wind Surf, ms Amsterdam, and Le Ponant. Barry joined Bicton travel in 2013

Barry recommends:

Destination: Cuba & Spain
Ship: Windsurf (Windstar Cruises)
Hotel: Port Aventura Hotel – perfect for a family pre-cruise stay (Barcelona)
Tip: When cruising always budget for at least one speciality dining experience in the onboard signature restaurant.

David Armstrong

IT & Digital Marketing Manager

CLIA Accredited Cruise Specialist

David recently became Bicton Travel’s IT & Digitial Marketing manager, he has travelled extensively throughout Asia, Europe, Kenya, North & South America with his highlight being a Bunnik tour through Peru, Buenos Aires, Macchu Pichu and Iguazu. David’s next travel destination is Uganda to experience the once in a lifetime experience seeing the Gorillas in the wild!

David recommends:

Destination: Peru
Ship: SS Catherine (Uniworld)
Hotel: Taj Palace Mumbai
Tip: Make sure you let your bank know you are travelling. There is nothing more annoying on holidays than spending hours on the phone to the bank back home because your card doesn’t work!

Fiona Armaro

Accounts & Administration Manager
CLIA Accredited Cruise Specialist

Fiona began her career in Travel as a Reservations Consultant with a major Australian Wholesaler. Her people skills led her to Bicton Travel in 2002. Since starting a family, she now works behind the scenes handling the company accounts and works closely with the administration and management team. She has travelled to USA, Mexico, Hawaii, Tahiti, New Zealand, Mauritius, Maldives, Europe and extensively in Asia. Fiona has cruised from Fremantle onboard Superstar Virgo, Sun Princess to Asia, Rhapsody of the Seas from Honolulu to Sydney, around New Zealand onboard mv Discovery, in Asia onboard Cunard QE2, the Mexican Riviera onboard Sapphire Princess, cruised Europe on Carnival Magic and the South Pacific onboard Pacific Princess and P&O Pacific Star. She most recently cruised with Silversea onboard Silver Discoverer in the Kimberly which is her highlight to date and thinks it should be on everyone’s bucket list. Family adventures with her young family are next.

Fiona recommends:

Destination: Venice & Kimberly Region
Ship: Carnival Magic
Hotel: Gili Lankanfushi – Maldives (formally Soneva Gili)
Tip: Travel is the only thing you buy, that makes you richer

Dale Wynne

Product Manager
CLIA Accredited Cruise Consultant

With over 20 years experience in the travel industry, Dale has been with Bicton Travel since early 2012 and previously worked for a Perth wholesaler for 14 years. She has travelled with Princess Cruises, Viking Cruises, Star Cruises, P&O Australia and throughout South-East Asia including one of her favourite destinations, Singapore. Travel highlights have been a coach tour through central Europe and a trip to Norfolk Island. Dale is our Product Manager and enjoys putting together the best value cruise holidays in conjunction with the latest travel hot spots!

Dale recommends:

Destination: Vienna, Austria
Ship: Can’t name just one, it’s all about matching the right ship to the right person.
Tip: Collect moments, not things!

Alex Cork

Product Assistant
CLIA Ambassador Cruise Consultant

Alex started working at Bicton Travel in 2017 as a receptionist with no prior travel experience. He quickly developed a passion for travel and our Journeys Packages moving into the role of product coordinator. Alex’s’ favourite destination is Singapore and some of his most memorable holidays were to South America and going on a train Journey in the Australian Outback.

Alex recommends:

Destination: South America or Ireland
Ship: Ms Roald Amundsen
Hotel: Dromoland Castle Hotel
Tip: Don’t plan too much, allow some free time for spontaneous activities

Jessica Celesti

Consultant Support
CLIA Accredited Cruise Specialist

Jessica worked for a Perth based travel wholesaler in reservations for 4 ½ years selling Asia, Africa, Mauritius, Dubai and Oman as well as cruising. She started at Cruisefinder fulltime in August 2011 as a consultant for 3 years. Since becoming a mother in 2014 she returned part-time assisting with documents and administration tasks for our Bicton Journeys department. She has travelled extensively through Asia, been to Europe and parts of America and Canada. Jess has cruised on the Celebrity Century through New Zealand and Holland America’s Volendam in Alaska.

Jessica recommends:

Destination: Amsterdam
Ship: Royal Caribbean’s Oasis of the Seas
Hotel: Atlantis The Palm, Dubai
Tip: Book tours before you leave with your travel agent to ensure you are booking through the best companies to enrich your experience.