Feedback from our guests
Antarctic Peninsula – Ponant’s Le Soleal
We have just returned from our first cruise with Ponant & were very impressed. Phil & Carole were extremely helpful & effective as the decision to travel to Antarctica by sea was made at a week’s notice, which required a flurry of activity.
The ship, staff, food & wine were all very good indeed & on a par with Seabourn.
As a Master Mariner with eons of seagoing experience, I have to say the ship itself was a delight – very impressive sea-keeping qualities & remarkably little vibration or main machinery noise. It is no wonder they are building another 2 of the same class.
The weather was extremely kind to us & we managed 2 landings or Zodiac cruises each day, save one when the wind was too strong to enter Antarctic Sound, but the sight of numerous tabular icebergs made up for not landing.
The Expedition Team were very professional & thorough, resulting in safe & efficient boarding & disembarkation from the Zodiacs.
Le Soleal is an ideal sized ship for Antarctic Peninsula cruises if one wants to do it in style.
Vince & Julie
Antarctica & South Georgia
We got back last night and wanted to let you know we had a great time. Absolutely loved South Georgia and the elephant seal pups. Ponant’s Le Lyrial is the perfect ship for doing Antarctica. All else was good and in particular we thought the guides were exceptional in all the stopover places.
Margie and Mike
Russia to New York
We had the very best holiday. Loved everything about it. It was a perfect balance. Russia was a lovely surprise. Moscow and St Petersburg exceeded our expectations.
The Princess cruise was fantastic. And to have the balcony upgrade was very lovely. Everything was well organised and the food was plentiful and yummy. We selected many excursions through the ship before we left WA and they ran smoothly. We were very pleased with our choices. The Scandinavian countries were fascinating because they were new to us. Scotland and Ireland we already loved so we thoroughly enjoyed revisiting them. We chose the early self disembarkation in NY at 6.45am and caught a cab to the hotel. We were pleasantly surprised that our room was available that early. We were in it by 7.45 am.
The hotel was great and such a fantastic location across the road from Central Park where we enjoyed many walks, meals and boating. Our 5 days in NY were great. We’d been there in 2014 and loved it, so we were happy to be back. We never stopped. There’s so much to see and do. We just want to say thank you to you for your part in the organising of it and a big thank you to whoever put the package together. Couldn’t have been better. These sort of holiday packages are perfect for us because we like the destinations and we like the independence of a package rather than a tour. Will be in touch re organising a time to pop in to get your help when we book our flights to the UK next year, as we spoke about previously.
Helen and Peter
Insight Vacations Italy & Silversea
We have unfortunately been back a week today.
Just wanted to say a big “thanks” for organising our fantastic holiday.
It was even better than we thought it was going to be! You can’t get better than that.
Hope your holiday to Spain, Portugal & Morocco was as good as ours.
David & Kerry
Canada and Alaska
Just a quick note to thank you for all the travel arrangements you made for us with our recent trip. Everything went smoothly & we had a great time.
The package Bicton Travel put together with the flight, Cosmos Tour & Alaska inside passage was great value & we are so glad we took up the special package. Even though Cosmos offered a cheaper overall tour than some others, everything was of a very high standard. In Canada I would definitely recommend Cosmos. They had beautiful new big comfortable coaches, we stayed at great hotels, saw lots & had a very nice & informative Tour Operator & Coach Driver. The extra tours offered were reasonably priced too.
The ship was great too & we enjoyed the Sky Suite & the extra room it offered. The Hubbard Glacier was amazing & our ship got up really close.
I would especially like to thank you for the bottle of yummy champagne & the delicious chocolate coated strawberries that were a thankyou from you/Bicton Travel it was a lovely touch & one we very much appreciated.
We have already recommended your services to other friends that saw our photos on facebook.
Andrew & Evelyn J
The trip was excellent and APT are just so organised that absolutely nothing went wrong. We just couldn’t find a fault so every thing was 10/10. Barcelona was a great place and being in the heart of the city made it so easy to get around and the people were so friendly. All the coaches were superb and the guides had such good English and such fantastic knowledge that I felt ashamed that I don’t have the same knowledge of my own country apart from not being able to speak another language. The food and drink, dinner at the palace and in the special restaurant on board were exceptional.
So as you can see we are two very happy people and so glad we didn’t have to cancel. Thank you Mike.
Maureen & Chris
Many thanks Mike for all your help. Can cannot thank you enough as Sue, is a bundle of joy at the moment, you have helped to make her special birthday a year to remember.
South Africa and QM2
Our sincere thanks and gratitude for your co-ordination in securing a wonderful flowing holiday for us to relax, explore and enjoy a lifetime experience. All areas surpassed our expectations
Trish & Graeme
Just a quick note to let you know how much we appreciate all the organising etc for our American Panama Canal holiday.
Everything has gone so smoothly, thanks to your planning etc.
Flight to New York was good (except they didn’t have me down as vegetarian but it didn’t create a problem).
The New York hotel, The Affinia, on 7th Ave was such a great location. We’d happily stay there again. Our stay in NY was fantastic. We never stopped!!
The flight from NY to Tampa was fine, but thank goodness we got to the airport really early as the queues were so long and they took forever with security etc.
We enjoyed the cruise and the excursions and of course the transit through the Panama Canal, what an amazing thing that is.
Helen and Peter M.