fbpx

Coronavirus (COVID-19)

Given the evolving nature of the ongoing COVID-19 outbreak—and based upon prevailing guidance from global health authorities — CLIA ocean cruise line members have adopted the following enhanced protocols for guests and crew who have recently travelled from or through Iran, South Korea and China, including Hong Kong and Macau, and any municipality in Italy subject to lockdown (quarantine) measures by the Italian Government.

These enhanced policies, which came into effect as of 03 March 2020 AEST, build upon those which were first implemented on 31 January 2020 and continue to allow for informed decisions on a case-by-case basis whether a guest or crewmember will be permitted to board.

  • Boarding will be denied to all persons who have within 14 days before embarkation travelled from, visited or transited via airports in Iran, South Korea and China, including Hong Kong and Macau, and any municipality in Italy subject to lockdown (quarantine) measures by the Italian Government, as designated by the Ministry of Foreign Affairs
  • Preboarding screening will be conducted for all persons who have within 14 days before embarkation traveled from, visited or transited via airports in any destinations listed on the U.S. CDC “Coronavirus Disease 2019 Information for Travel” page. Illness screening includes symptom history checks for fever, cough and difficulty breathing in the 14 days before embarkation and taking of temperature.
  • Boarding will be denied to all persons who have within 14 days before embarkation had close contact with, or helped care for, anyone suspected or diagnosed as having Coronavirus, or who is currently subject to health monitoring for possible exposure to COVID-19.
  • Preboarding screening will be conducted to effectuate these prevention measures. Enhanced screening and initial medical support are to be provided, as needed, to any persons exhibiting symptoms of suspected COVID-19.

In coordination with cruise lines, medical experts and regulators around the world, CLIA and its member lines will continue to closely monitor for new developments related to the coronavirus and will modify these policies as necessary with the utmost consideration for the health and safety of passengers and crew.

The health and safety of passengers and crews is, and must remain, the top priority for the cruise industry. These measures, while more restrictive than our previously announced enhanced protocols enacted on 31 January, are intended to reflect the industry’s commitment to ensuring necessary precautions are in place as the situation continues to evolve.


This is an ongoing challenge for many sectors, including the cruise industry. However, it is important to note that cruise lines have extensive experience monitoring the health of passengers, providing care as needed, and responding as necessary to evolving circumstances. Individual cruise lines will be able to advise of their specific measures and matters that may relate to their own guests and operations.

Globally, the majority of cruise itineraries are continuing to operate as normal.


As an industry we are working to reassure guests that right now, our number one priority is the health and safety of passengers and crew. This is undoubtedly a challenging moment for the entire travel industry—and one which is being taken very seriously by all. Cruise lines are constantly monitoring the situation as it rapidly develops and will continue to adapt, as needed, to provide for the needs of guests and crew.

Get the latest from Smartraveller.gov.au

Click the image to go to there website

Cruise Line Terms & Condition Updates

ENJOY FREEDOM AND FLEXIBILITY THROUGH 2022

Have peace of mind when booking with Norwegian Cruise Line. Beginning March 10, 2020, guests who book a voyage through September 30, 2020 may cancel up to 48 hours from embarkation and receive a 100% future cruise credit to be used for all sailings that embark through December 31, 2022. This offer applies to all individual and group guests in non-chartered sailings who are currently booked through this timeframe.

Freedom and flexibility are core to our brand, and we expect this philosophy to provide you with Peace of Mind for your upcoming cruise holiday. We look forward to welcoming you on board soon!

*Full refund will be provided in the form of a future cruise credit.

Cancel up to 48 hours before you sail | Get a future cruise credit good through to 2021 for cruises now through to July 31, 2020

Whether you’re already booked on a cruise, or are thinking about it, Royal Caribbean want you to Cruise with Confidence. That’s why Royal Caribbean will let you cancel any cruise that sets sail from now through July 31, 2020. Whether it’s a booking you already have or one you make right now, you’re covered. As long as you cancel at least 48 hours before you set sail, you’ll receive a Future Cruise Credit. The credit can be used toward any cruise that sets sail through December 31, 2021.

*Terms & Conditions apply. Please ask instore for more details

To help you decide on your upcoming travel plans, Azamara is introducing our Cruise with Confidence policy. This means you have the option to cancel any voyage sailing now through July 31, 2020, and receive a 100% Future Cruise Credit – good toward voyages that depart through December, 31 2021. If you’re making a new booking, Cruise with Confidence applies to you, too.

 

Simply cancel – for any reason – at least 48 hours before your sailing, and within one week, you’ll receive your Future Cruise Credit.


*Terms & Conditions apply. Please ask in store for more details

Change your sail date at any time up to 48 hours before your sailing, and you’ll receive a Future Cruise Credit.


Your cruise is covered by Celebrity Cruises new Cruise with Confidence cancellation program. That means you can change your sail date at any time up to 48 hours before your sailing, for itineraries departing up until 31/7/2020, and you’ll receive a Future Cruise Credit. 


Responding to the ever-evolving challenge presented by Coronavirus since late January, Celebrity has been doing our best to reassure and address concerns from anxious guests and working to overcome the frequent requests to cancel and questions about their cancellation policy. We now have an alternate plan for cancellations due to the unforeseen future that this circumstance has caused. 

*Terms & Conditions apply. Please ask in store for more details

To assist guests’ decisions regarding their upcoming cruise vacations during the evolving worldwide COVID-19 situation, Princess Cruises is temporarily making some changes to our cancellation policy for cruises and cruisetours departing between March 6 and May 31, 2020, and final payment terms for cruises and cruisetours sailing in June 2020.

Date of Departure* Benefit
March 6 – 8, 2020 Cancel up to sailing date to automatically receive a Future Cruise Credit (FCC) for 100% of cancellation fees
March 9, 2020 – April 3, 2020 Cancel up to 72 hours before sailing to automatically receive a Future Cruise Credit (FCC) for 100% of cancellation fees
April 4, 2020 – May 31, 2020 Cancel by March 31 and automatically receive a Future Cruise Credit for 100% of cancellation fees

*Date of departure is from the start date of your cruise or cruisetour, whichever is earlier. Excludes charter cruises

For guests that have already cancelled a March 6-May 31, 2020 cruise or cruisetour on or after January 20, 2020, they will automatically receive Future Cruise Credit (FCC) for 100% of cancellation fees; no need to call Princess.


Future Cruise Credits (FCC) are non-refundable and non-transferrable. They may be applied to any new or existing booking not yet paid in full on a Princess cruise or cruisetour departing on or before December 31, 2021. The FCC does not have to be used on the same itinerary that was cancelled.


Future Cruise Credits will automatically be applied to each guest’s Captain’s Circle℠ account after they have cancelled. FCCs will not be available instantly and may take up to 10 business days to be processed; no need to call to Princess before this time.

Special Offer for Guests Who Choose to Keep Bookings on March 6 through May 31, 2020 Departures

Guests who choose to keep their booking on cruises or cruisetours as currently scheduled for departures between March 6, 2020 and May 31, 2020 will automatically receive the following Onboard Credit amounts:


$100 USD / $150 AUD per stateroom for 3 and 4 day cruises

$150 USD / $225 AUD per stateroom for 5 day cruises

$200 USD / $300 AUD per stateroom for 6 day and longer cruises

The currency of the Onboard Credit is dependent on the Onboard currency of your cruise.


Guests will automatically receive their onboard credit amount on their folio, which may take up to several days after the ship has embarked.

*Terms & Conditions apply. Please ask in store for more details

Terms & Condition Updates from Airlines & Tour Companies

Emirates is closely monitoring the situation around Coronavirus and would like to restate to our Trade Partners and Clients they can book with peace of mind.

Emirates waiver policy now applies to any bookings made before 31 March 2020, regardless of destination.

Our customers worldwide can enjoy more flexibility, choice and value; with the ability to change travel dates without change and reissuance fees.


How does this work?

  • Changes to tickets means the travel date or destination
  • Tickets issued up to 31 March 2020 are eligible for the waiver
  • Customers can change their booking to travel on any date within 11 months of the original date of purchase
  • Date change is free
  • Destination change is as per difference in fare
  • If there is a difference in the airfare or applicable taxes due to the reissue/reroute of the ticket, the additional amount will need to be collected
  • The policy covers all existing destinations across the Emirates network
  • No waiver code is required as long as the above parameters are met

If you have already booked or planning to book with Qatar for travel up to 30 June 2020, receive greater flexibility up to 3 days prior to departure by having the option to change your travel date free of charge, or exchange for a future travel voucher*.


*Terms and Conditions apply. Please ask in store for more information